Client Care

FAQ

Orders

Can I change or cancel my order?

Write to us at hello@sloanebenoit.com as soon as possible. We can change or cancel any order that hasn't shipped yet.

What payment methods do you accept?

We accept major credit and debit cards, plus express checkout options such as Shop Pay and Apple Pay. You'll see every option available to you at checkout.

Do I need an account to order?

No. You can check out as a guest, or create an account to track your orders and check out faster next time.

Sizing and fit

How do Sloane Benoît pieces fit?

Our pieces are cut to US sizing, from XS to XL. The size guide has bust, waist and hip measurements for every size.

I'm between sizes. Which should I choose?

Choose the larger size for tailored pieces. Or write to us with your measurements and the piece you're considering, and we'll help you choose.

Shipping and returns

Where do you ship?

We currently ship within the United States. See Shipping for delivery times and costs.

How long will my order take?

Orders are prepared within 1–2 business days. Standard delivery then takes 3–5 business days.

What is your return policy?

Unworn pieces with their tags attached can be returned within 14 days of delivery. See Returns for details.

Care

How should I care for my pieces?

Follow the care label sewn into each piece. For tailoring and delicate fabrics, we recommend a specialist dry cleaner. Hang tailored pieces on a shaped hanger and fold knitwear flat.